Spa Etiquette

Arrival

Please arrive 30 minutes prior to your appointment to allow time to prepare for your spa experience. We invite you to enjoy our exercise pool, spa pool, sauna and steam rooms, monsoon shower or relax in our heated lounge.

What to Bring

You will be provided with towels and a secure space to store your belongings upon arrival. You are advised to leave your valuables at home as the spa will not take responsibility for lost or misplaced items.

Health Form

We ask all guests to complete a mandatory health form on arrival so that our expert therapists can recommend you treatments trailored to your needs. Please advise us at the time of booking of any relevant health conditions. Please advise if you are paying with a gift certificate so we may indicate this on the receipt.

Mobile Phones

For the comfort of others, please refrain from using your mobile phone. Your cooperation in providing a tranquil environment is greatly appreciated.

Children

We have a minimum age requirment for the use of spa facilities, Children under the age of 16 are not permitted to use the fitness centre, sauna or steam rooms and they are not allowed to get any spa treatments.

Amenities

Fitness facilities and water therapies are all complimentary with your hotel room reservations. Non residents may purchase a day pass only when booking a spa treatment for 25.00 per adult.

Cancellations

Please note that treatment times are approximate in length. Arriving late will limit the time for your treatment. All our prices are in sterling British Pound and are subject to change. Treatments are subject to availability.

To cancel or modify your individual appointment we require 24 hours notice to avoid any cancellation fees. Cancellations made within 12 hours will be charged the full price of the treatment. Group cancellation policy varies based upon size of group. Please note that we require 7 days notice for cancellation of bookings for 7 or more treatments, or full charges apply.